Solving Payment Issues for a Saudi Client

After our company attended an exhibition in Dubai, a prospective client from Saudi Arabia reached out to us with an enquiry about our ice cream vending machines. His primary concern was ensuring the machines could support a variety of payment methods, including local and neighbouring countries' currencies, both in coins and banknotes, as well as card payments.

Understanding the importance of meeting these specific payment requirements for our client's business success, our team immediately initiated a detailed discussion to fully grasp his needs. We explored various options for integrating multi-currency and multi-method payment systems into the vending machines.

To ensure the reliability and stability of the payment system, we collaborated closely with our suppliers to source and integrate advanced payment modules capable of handling multiple currencies and payment methods. This involved configuring the machines to accept Saudi Riyals, UAE Dirhams, and other regional currencies, as well as equipping them with card readers for credit and debit card transactions.

Once the machines were configured, we conducted a series of rigorous tests in our facility. To further ensure the machines' functionality and reliability, the client sent us samples of the various currencies, including coins and banknotes, used in Saudi Arabia and neighbouring countries. We used these samples to conduct thorough testing, verifying that the machines could accurately process and validate each type of currency and payment method.

During this testing phase, we encountered a few challenges, such as differentiating between similar-looking banknotes from different countries and ensuring bank card transactions. Our technical team worked diligently to fine-tune the system, making necessary adjustments and improvements to achieve flawless performance.

After successfully completing the tests and ensuring the machines met all specified requirements, we provided a detailed report to the client, highlighting the testing process and results. The client was impressed with our thoroughness and commitment to delivering a solution that perfectly matched his needs.

We arranged for the delivery and installation of the customised ice cream vending machines at his business locations in Saudi Arabia. To further support the client, we provided training for his staff on the operation and maintenance of the machines, ensuring they could manage any potential issues independently.