Service

With a passion for excellence, we focus on research, development, production, sales and after-sales service in the field of cutting-edge products and vending machines.

Chinese Vending Machine Manufacturers and Suppliers - Custom OEMODM Fabrication for Factories and Exporters (1)

With our professional team and advanced technology, we drive a seamless innovation experience across a variety of solutions. We are committed to providing customers with efficient, safe and technological vending machine solutions.

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Brand Reputation

Having been deeply involved in the automatic new retail industry for decades, we have won the trust of customers with our excellent quality and based on innovation, quality and reliability.

Professional consulting team

We have a highly professional consulting team of 30+ to provide customers with comprehensive and in-depth vending machine consulting services.

Customized Solutions

Through in-depth understanding of customer needs, we provide personalized solutions to ensure that the equipment perfectly meets business needs.

Immediate response

We provide multi-channel instant communication services, including online chat and telephone consultation, to meet customers' real-time needs during equipment selection and operation.

Technical support

To ensure that customers receive professional help at any time when using the vending machine, we provide 24/7 technical support.

Global Service Coverage

Our services cover more than 50 countries around the world, providing excellent support to international customers.

After-Sales Service and Equipment Maintenance

Our equipment service center always takes customer satisfaction and equipment life as its primary goals to ensure efficient and seamless operation of vending machines.

Rapid problem resolution

Through an efficient after-sales service team, we can quickly respond to customer problems, provide quick solutions, and minimize business interruption time.

Warranty and maintenance plans

We provide flexible warranty and maintenance plans to ensure long-term stable operation of the equipment and extend its service life.

AFTER-SALES SERVICE PROCESS

To ensure a seamless experience, our after-sales service process is straightforward and customer-friendly:

No.01

Initial Contact and Service Request

Reach out to our dedicated support team via phone, email, or our online service portal to initiate a service request.

No.02

Evaluation and Diagnosis

Our team will assess the service request and determine the necessary actions, whether it involves maintenance, repair, or technical support.

No.03

Onsite Visit or Remote Support

If onsite service is required, our technicians will be dispatched to your location promptly.

No.04

Maintenance or Repair

Conduct scheduled maintenance procedures to ensure optimal performance and prevent potential issues.

No.05

Testing and Quality Assurance

After repairs or maintenance, perform comprehensive testing to verify that the vending machine functions correctly.

No.06

Documentation and Reporting

Provide a detailed service report outlining the work performed, parts replaced, and any recommendations for future maintenance or upgrades.

Our After-Sales Services Guarantee

We are committed to providing excellent service and support to the vending machine industry.

01

Regular Maintenance Inspections

Regular inspections and maintenance are essential to ensure optimal performance of your vending machine. Our team will conduct a thorough assessment to identify and resolve any issues, ensuring long-term reliable operation of the equipment.

02

Technical Support In case of technical troubles

our experienced technical team is always available to provide support, whether it is a software issue or a hardware issue.

03

Replacement Parts

In the event of component wear or damage, we offer a variety of high-quality replacement parts to reduce downtime.

04

Safety Check

Safety is of the utmost importance. We strictly follow the highest standards for security checks to ensure that all users have a safe and enjoyable experience.

05

Training and Education

Our team provides training and education resources to help you develop the skills and knowledge to operate and maintain your equipment.

06

Emergency Repairs

In the face of emergencies, our rapid response team is on standby to handle any unexpected failures and ensure you can quickly get back to normal operation.

07

Customization and Upgrades

Based on your needs, we provide customized upgrade options to make your equipment more powerful and more in line with your individual needs.

08

Warranty Coverage

We offer a comprehensive warranty to ensure your equipment is protected against manufacturing defects and malfunctions during the warranty period.

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Get in touch

We are committed to providing unparalleled after-sales service and equipment maintenance to help the development of the vending machine industry. Please contact us freely to learn more about how we can support and assist you.